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Frequently Asked Questions

Does my child need a prescription?

You do not require a prescription if you are simply looking to buy frames only. Simply select ‘Frames Only’ when adding to cart.

If you would like to order prescription lenses with your frames, you’ll need a valid prescription. Most prescriptions are valid for 2 years from the date the prescription was determined. A copy of your prescription should be given to you after a consultation with your eye care professional, in accordance with Australian law.

If you don't have a copy, then simply get in touch with your eyecare professional and ask them to supply it.

Do I need to know my child’s PD?

Yes. This is required by augie and our optical technicians to determine the optical centre for your child’s lenses.

PD, or pupillary distance, is simply the distance between your child’s pupils. It is an important measurement that is used to customise their prescription lenses, to help give them the most success in their lenses.

If you have obtained a prescription for your child, it may be written on that document. Alternatively, you can accurately measure your child’s PD at home using one of two methods found here.

How does my child try on their glasses?

Use our fun Virtual Try-On process to find your favourite style.

You can access our Virtual Try-On through our website, or simply through our Instagram. This will let you share it with friends too! We developed our Virtual Try-On as a sustainable alternative to a home trail pack, in our commitment to reducing our environmental impact.

What payment methods do you accept?

We accept all major credit cards and some ‘buy now, pay later’ providers.

Shipping & Returns

How long will it take to get my order?

If you select ‘Frames Only’ then your order will be dispatched within 48 hours

Most lens orders take around a week to complete and send out to you. Some lens orders can take up to 10 working days to process, depending on the complexity of the prescription. We will notify you if your order is going to take longer, for any unforeseen reason. You will receive a notification to let you know when your order has been dispatched.

Can you deliver it to a PO BOX?

Unfortunately we are unable to deliver to PO BOX addresses at this time.

Does augie offer international shipping?

Yes, we do. There are a small number of exclusions, however if you need any clarification or questions then please feel free to reach out to us.

How do I return my child’s glasses?

Returning your child’s glasses is simple. Please find the "Easy Returns" link in the footer of our website. Send returns to: augie EYEWEAR PO BOX 2470 Taren Point NSW 2229

How long does take for a return take to be processed?

Our returns will be processed within a week, and we will make sure to contact your if we have any questions.

Sizing & Fit

Does augie offer different sizes?

Yes, we offer two sizes in each style. These are indicated by age with the small typically fitting children from age 3 – 7yrs, and our large for children 8 – 12yrs.

The details of these sizes can be seen below or on each augie frame product page. Please see fit notes and measurements for each style.

What do the numbers on the size chart mean?

There are three key measurements that show the size of your child’s glasses.

A. Lens width
B. Bridge width
C. Temple arm length

This is often displayed inside the temple arm, for example the below August large frame has 47-16-130.

Frame width is the horizontal diameter of the full frame width, and it’s the primary way we determine fit. (Note: You will not find this number on your glasses.)

Helpful tip: If your child already has a pair that fits, then comparing them with our Augie size chart will help you find the best fitting style for them.

How do I choose the right fit?

At augie we understand how important it is to find great fitting glasses for your child which is why we offer multiple sizes per style. In saying that, each style has small variations that will provide a better fit for different children.

Looking at the size chart below you will see three key measurements for the frames to indicate frame size, as well as some notes on each style that will help you choose the right fit. However, if you have any questions please reach out to us as we are always happy to help.

How do I adjust my child’s frames?

Our glasses are designed to ensure that you can easily adjust your child’s glasses at home to get the perfect fit. All of our glasses feature flexible silicon tips so that you or your child can make small adjustments themselves at home or at school.

If they have a smaller face, you might find that you need to bend the arms right down in a curved shape to hook over the ear. Alternatively, you might need to straighten out the arm to make the fit more comfortable.

Our recommendation is to check the fit every few months, and reshape the silicone tip when needed, ensuring the eyes are mostly centred in the lens.

 

Prescriptions

How do I read my child’s prescription?

Whether it is your first time helping your child with prescription glasses or something you’ve done before, it is important to have an understanding of the numbers and characters on their prescription. Here's some simple explanations to help you along.

OD - Right Eye
OS - Left Eye
SPH - Sphere / the strength (or degree) needed to correct nearsightedness or farsightedness.
CYL - Cylinder - refers to the amount of astigmatism in the eye
AXIS - This indicates the orientation of astigmatism and is measured in degrees from 1 to 180.
ADD- Indicates a multi or bifocal lens is required.
Prism - Can be indicated as UP / DOWN and IN / OUT
PD or Pupillary Distance - this distance between each pupil measured in millimetres.

Other important details that may be listed on your child’s prescription such as PRISM and PD (See below “Measuring your child’s PD”). We are able to assist with PRISM requirements, please contact us at help@augieeyewear.com.au for us to assist you further with any recommendations.

My prescription has ADD, where do I enter it?

If your child’s prescription has an ‘ADD’, this generally means they require a progressive or bifocal lens. However, in some cases this can be entered as a Single Vision Lens too. If your child ONLY wears their glasses for close up activities and takes them off for long distance, then you definitely can go for a single vision lens.

In saying that, just check with your eye care health professional before getting in touch with us to place your order.

What is a PD?

PD, or pupillary distance, is simply the distance between your child’s pupils. It is an important measurement that is used to customise their prescription lenses. If you have obtained a prescription for your child, it may be written on that document.

How do I measure my child’s pupillary distance (PD)?

If you have obtained a prescription for your child, it may be written on that document. Alternatively, you can accurately measure your child’s PD at home using one of two different methods:

WITH GLASSES

If your child already wears glasses a simple way to measure the PD is by marking a dot on their glasses with a non-permanent maker, and then measuring the distance between the two.

STEP 1: Position yourself at eye-level to your child. With your child looking straight ahead and their glasses on, cover one of their eyes with your hand and mark a dot on the glasses where their pupil is.

STEP 2: Repeat step one for the opposite eye, ensuring you cover the eye you are not measuring.

STEP 3: Taking a tape measure or ruler, measure the distance between the dots in millimetres. This is your child PD.

Helpful Hint: Repeat these steps a few times to ensure accuracy.

WITHOUT GLASSES

An alternate way to measure your child PD is using a ruler ensuring your covering each eye as you align the ruler with the pupil.

STEP 1: Standing at your child’s eye level, rest a ruler across your child’s brow line.

STEP 2: With your child looking straight ahead, line up the 0 with the centre of one of their pupils.

STEP 3: Record the number in the centre of their other pupil. This is their PD.

STEP 4: Repeat these steps a few times to ensure accuracy.

Glasses & Lenses

What are augie frames made of?

Our frames are made of cellulose acetate. Cellulose acetate is an extruded material and contains raw materials, such as wood pulp, to make the most comfortable and safe material for children's glasses.

A key benefit of acetate is that it can be easily and safely heated and bent to adjust the fit if required.

What kind of lenses are most suitable for my child?

We offer a number of choices for your child at different price points; however, we always recommend to parents to choose lenses that are the most safe and durable.

Our basic lens is a 1.5 lens made of polycarbonate. Our standard and premium lenses are index 1.6 and just as strong as a Polycarbonate lens, but thinner and lighter with better visual clarity.

All of these options are ideal for safety when put to the test of an active child’s lifestyle, as well as being UV resistant. If you are after a particular lens, please get in touch and we can help.

What is grinding? Do I need it?

Grinding is a technique that is used to customise lenses to suit the needs of your child’s prescription. This process is also used to make the lens thinner to provide a strong fit in the frame of the glasses and can either be chosen or will automatically be assigned based on your child’s prescription.

How do I clean and care for my child’s augie glasses?

Cleaning your augie frames and lenses is very simple to do at home.

One option is to rinse them under lukewarm water, making sure the water is not too hot that the frames become distorted or too cold that they affect the coating of the lenses. Another option is to apply a small amount of simple dish soap (without any abrasive additives) to your hands and clean the glasses and lenses. Following this give the frames another rinse under water and dry them using our microfiber cloth provided. Finally, you can clean your child’s lenses using our all-natural lens cleaner and augie microfiber cloth. Simply spray each lens, inside and out and wipe clean with the cloth.

Please note that you should avoid cleaning your frames and lenses with harsh chemical, home remedies, or clothes that might damage the frame or lens.

Do you offer multifocal or bifocal lenses?

At this stage we’re unable to offer bifocal or progressive lenses online. Our recommendation would be to purchase our stylish frames only and then visit your local optometrist to have them fitted with the lens your child requires.

Can I get my frames adjusted or fitted?

We are more than happy to assist you to adjust or fit your child’s frames. Please get in touch to make an appointment with our Sydney team by emailing hello@augieeyewear.com.au

Health Funds

Is augie a recognised provider with health funds?

Yes, we are a recognised provider with all major Australian health funds. This allows you to make annual claims against your child's policy and be reimbursed some of the cost in accordance with that policy.

For further information and details about your policy please reach out to your private health insurer.

How can I make a claim with my health fund?

We make the claiming process as simple as possible by sending you an itemised invoice following your order confirmation. This can be used to make a claim with your health fund through their app, online or over the phone in line with their policies and processes.

Still have a question?

Any enquiries you may have about augie that is not covered in the above FAQ's, please send our team an email and we'll get back to you as soon as possible.